SmarterU - Intermittent Performance Degradation
Update - Our infrastructure team continues to work with urgency to isolate the cause of this issue.

Updates will continue to be sent as we progress towards a resolution.
Sep 29, 2023 - 11:45 CDT
Investigating - SmarterU is experiencing intermittent issues resulting in degraded performance for some clients, following our recent infrastructure upgrade.

This is a top priority for our infrastructure team, who are working diligently to resolve this issue as soon as possible.
Sep 26, 2023 - 11:41 CDT

About This Site

Welcome to the SmarterU status page. We use this page to communicate any issues or scheduled maintenance periods that impact our site.

Please reach out to our SmarterU Support team at success@neovation.com if you have any questions or need additional assistance.

Uptime over the past 90 days. View historical uptime.
Learner Dashboard Operational
90 days ago
99.99 % uptime
Today
Admin Dashboard Operational
90 days ago
99.99 % uptime
Today
SmarterU API Operational
90 days ago
99.99 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Oct 1, 2023

No incidents reported today.

Sep 30, 2023

No incidents reported.

Sep 29, 2023
SmarterU Unavailable
Resolved - This incident has been resolved.
Sep 29, 14:50 CDT
Investigating - We have experienced an issue which has resulted in some clients being disconnected or unable to access SmarterU for 1 minute.
Sep 29, 14:49 CDT
Sep 28, 2023

No incidents reported.

Sep 27, 2023

No incidents reported.

Sep 26, 2023
Sep 25, 2023
SmarterU Unavailable
Resolved - SmarterU experienced a brief interruption to its services and was unavailable for approximately 10 minutes. Our infrastructure team was able to restore services quickly, and the issue is now resolved.
Sep 25, 12:00 CDT
Sep 24, 2023

No incidents reported.

Sep 23, 2023

No incidents reported.

Sep 22, 2023

No incidents reported.

Sep 21, 2023
Image Upload File Manager Limited Functionality
Resolved - We have released a fix for this issue and our testing has confirmed this is now resolved.
Sep 21, 15:28 CDT
Update - We are currently testing a solution for this issue, and will provide the next update on Monday, September 18th, 2023.
Sep 15, 14:49 CDT
Update - A resolution for this issue is actively ongoing with our team. We will continue to provide updates until a fix is deployed.
Sep 14, 14:16 CDT
Identified - The file manager within the WYSIWYG editor used for uploading images to Online course types and email templates is not operating consistently, and you may encounter an issue uploading images.

We are actively working on a resolution for this issue and will provide updates accordingly.

Should you encounter this issue while attempting to upload an image, please contact SmarterU Support for assistance.
Sep 11, 15:53 CDT
Sep 20, 2023
Online Course Quiz - PDF Type Question Fails to Display
Resolved - We have released a fix for this issue and our testing has confirmed this is now resolved.
Sep 20, 13:08 CDT
Update - We are currently testing a solution for this issue, and will provide the next update on Monday, September 18th, 2023.
Sep 15, 14:50 CDT
Update - We are currently testing a potential solution for this issue and hope to have it deployed soon. We will continue to provide updates as we work on a resolution.
Sep 14, 14:09 CDT
Identified - We have identified an issue within the Online course quiz. The PDF type question will fail to load the attached PDF document when previewed by an admin, and when presented to a learner in the quiz. The page will display as blank.

The root cause of the issue has been established, and a resolution is actively being worked on. We will provide updates accordingly.
Sep 11, 15:53 CDT
Sep 19, 2023

No incidents reported.

Sep 18, 2023

No incidents reported.

Sep 17, 2023

No incidents reported.

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