All Systems Operational

About This Site

Welcome to the SmarterU status page. We use this page to communicate any issues or scheduled maintenance periods that impact our site.

Please reach out to our SmarterU Support team at success@neovation.com if you have any questions or need additional assistance.

Uptime over the past 90 days. View historical uptime.
Learner Dashboard Operational
90 days ago
100.0 % uptime
Today
Admin Dashboard Operational
90 days ago
100.0 % uptime
Today
SmarterU API Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Jan 17, 2026

No incidents reported today.

Jan 16, 2026

No incidents reported.

Jan 15, 2026

No incidents reported.

Jan 14, 2026

No incidents reported.

Jan 13, 2026
Emergency SmarterU Maintenance: Security Update
Completed - The scheduled maintenance has been completed.
Jan 13, 12:31 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 13, 12:30 CST
Scheduled - We will be undergoing scheduled maintenance during this time.
Jan 13, 12:29 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 13, 12:28 CST
Scheduled - We will be performing a required and time sensitive security update to SmarterU today, January 13th, at 12:25 PM CT. We expect to be offline briefly, and should be back online by 12:35 PM CT.
Jan 13, 12:27 CST
Jan 12, 2026

No incidents reported.

Jan 11, 2026

No incidents reported.

Jan 10, 2026

No incidents reported.

Jan 9, 2026
Third party Service Outage - Messenger Unavailable and Email Delays
Resolved - We are pleased to report that the outage affecting Intercom has been resolved, and our ticketing and messaging systems are fully operational. We have resumed processing inquiries, and will get back to you as soon as we can. Thanks for your cooperation.
Jan 9, 15:04 CST
Update - We are continuing to monitor for any further issues.
Jan 9, 14:59 CST
Monitoring - We are currently experiencing an outage with our support partner, Intercom, which powers our ticketing system and live messenger. As a result, our team is temporarily unable to access the tools necessary to process or respond to support requests.

What this means for you:
Support Requests: We cannot currently access any inquiries you've sent to us, our responses will be delayed until this outage is resolved.
Live Chat: Our chat functionality is currently offline and unavailable.
Resolution: We are monitoring the third-party situation closely and will resume normal operations as soon as their services are restored.

We will reply to all pending inquiries in the order they were received once we are back online. We apologize for the inconvenience and appreciate your patience while we work through this external outage.
Jan 9, 14:29 CST
Jan 8, 2026

No incidents reported.

Jan 7, 2026

No incidents reported.

Jan 6, 2026

No incidents reported.

Jan 5, 2026

No incidents reported.

Jan 4, 2026

No incidents reported.

Jan 3, 2026

No incidents reported.

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